Our company has an online complaint book for our customers.
If you have a complaint regarding a purchased item, product or services or any other matter, it deserves our best attention. Please contact me first so that we have the opportunity to solve your problem.
Contact us:
- Telephone: +351 289 420 500
- e-Mail: loule@dirigeste.pt
Other means to submit your request:
Give us a chance…
Contact us and we will certainly do our best to solve your issue to your satisfaction, taking this opportunity to continuously improve our services and deserve your trust and preference in the future. Thank you.
Electronic Complaint Book
If you want to proceed with your complaint, use the Electronic Complaints Book (https://www.livroreclamacoes.pt/).
Online Resolution of Disputes
Alternative Dispute Resolution covers mediation, conciliation and arbitration of consumer disputes in Portugal. ADR entities are the entities authorized to perform mediation, conciliation and arbitration that must be registered in the list of ADR entities provided by Law 144/2015. They are independent entities, with specialized staff, which, in an impartial manner, on the one hand, help the consumer and the company to reach an amicable solution through mediation or conciliation or, on the other hand, if such an agreement is not reached, allow a decision to be taken by arbitrators in a simple and fast process, through arbitration.
When can I resort to out-of-court dispute resolution through an ADR entity?
In the face of a problem with a supplier of goods or service provider, and in the event that they fail to reach an agreement, the consumer may initiate proceedings against the supplier with an ADR entity, provided that:
- They are initiated by a consumer against a supplier of goods or service provider;
- relate to contractual obligations resulting from purchase and sale contracts or the provision of services;
- The contract is concluded between a supplier of goods or service provider and consumers established and resident, respectively, in Portugal and in the European Union.
Which Alternative Consumer Dispute Resolution entity can you turn to because of a dispute?
CIMAAL – Algarve Conflict Arbitration Center site: https://www.consumidoronline.pt/
For more information, visit Consumer Portal: www.consumidor.gov.pt